Ultra is proud of its near 100% customer retention record over the entire life of the company, which is a remarkable achievement considering our pay as you talk ASP model permits customer contract periods for a single month at a time.
We achieve this enviable record by providing uncompromised reliable products and unparalleled support, with targets focused clearly on Quality of Service, and Performance of Products.
Below is a selection of our clients and their stories about why they joined Ultra Communications.
The AA - On the road to recovery
The AA saw a strong business case could be made for not offshoring any more contact centre functions – and even repatriating its sole centre back to the UK.
Res-Q Contact Services
Res-Q Contact Services are an outsourced customer contact specialist company who offer a uniquely flexible and completely transparent solution to their clients.
Telefocus: outbound telemarketing specialist
As one of the longest established contact centres in the UK, Telefocus specialise in providing telemarketing and telesales solutions for a wide range of blue chip clients...
You can download these case studies as PDF's using the links below:
The AA - Low Resolution (150kB)
The AA - High Resolution (1.0MB)
Res-Q - Low Resolution (220kB)
Res-Q - High Resolution (1.0MB)
Telefocus - Low Resolution (150kB)
Telefocus - High Resolution (1.2MB)