The leading provider of network contact centre solutions

Corporate Benefits

Our low risk call centre solutions can be integrated in days with minimum cost.
Ultra is a geographically independent call centre service, enabling multi-site call centres and even remote or home working.
Ultra network solutions permit shared resources and functionality, eliminating the requirement to procure and install much of the typical centre infrastructure. Ultra’s network technology allows your business to develop and unlike traditional technology, does not control your business plans.
Our solutions offer more efficiency than traditional incumbent technologies allowing clients to remain competitive in the current market

• A complete strategic and management solution
• Increased call centre productivity and performance
• No capital expenditure, pay-as-you-talk pricing model
• Scalable up & down, flexible, & geographically independent
• Gives your business a competitive advantage
• Very low risk to start and grow.
• Many features are inclusive to the overall service e.g. voice recording of every call
• No separate business continuance & Disaster recovery plans required
• Established client base & performance record
• Our low risk call centre solutions can be integrated in days with minimum cost.

Key reasons to use Ultra;

Unique call centre support included - an extension of your own IT/managers
Complete disaster recovery and business continuance built in
Real time monitoring tools and voice recording included free
Superior and flexible performance designed to meet your productivity targets
Extensive, satisfied customer base with full references available on request

Financial Benefits

Our call centre solutions can be integrated in days and are low risk with minimum start-up costs.
Call blending is available on the same licence at no additional cost, maximising agent productivity and reducing FTE costs. Voice recording is also inclusive to every call, a substantial cost saving for most centres.
Ultra Network solutions offer financial scalability both up and down allowing companies to size according to market demand.
Functional flexibility, and more efficiency than traditional incumbent technologies allowing customers to remain competitive in the current market.

• No initial risky CapEx outlay
• Pay-As-You-Talk pricing
• Risk/reward pricing models
• Financially scalable to meet needs
• Usage discounts on volume
• Voice recording automatic on every solution.
• Increased productivity from centre & increased revenue per call
• No costly disaster recovery / business continuance plans needed
• Campaign cost total visibility with full MI reporting
• Many value-add benefits included as part of the service (link to value add page)
• Reduced infrastructure requirements

Key reasons to use Ultra;

Lower cost of ownership than traditional diallers without lowering quality
Seat licence cost decreases as you increase in size
Seat licences based on concurrent agents
Usage time charged per second and based on agent talk time - not logged in time
real time monitoring tools and voice recording included free
Costs linked to performance of dialler
Flexible pricing models to suit business needs

IT Benefits

Ultra requires only minimal infrastructure which enables the IT team to be able to quickly integrate the solutions and be working in only days.
Each concurrent agent only needs a windows based PC and one PSTN phone – therefore virtual call centre capability is possible and costs are minimal.
Ultra’ inclusive scripting application also ensures that speedy set-up is possible by either the company IT team or with the help of the Ultra IT team, who act as an extension of your own teams.
Ultra provides unlimited remote monitoring tools as part of the service which enable the IT teams to resolve local call centre problems remote from those sites.

• Network based PD, Inbound and call blending – a complete one-stop solution without any integration problems
• Maximum flexibility and minimum integration needed
• Full IVR and CTI functionality included
• Complete control available as managed in the network
• Call centre configuration advice for optimal results
• Unique IT and dialler manager, unmetered support service included
• Disaster recovery and business continuance are in-built with clients having access to multiple layers of technology in multiple independent site throughout the UK.
• Voice recording accessible from remote secure access
• Integrated in days, not weeks

Key reasons to use Ultra;

Totally flexible, adaptable and reliable to suit your needs
45-50 minutes productive time per hour easily available
real time monitoring tools and voice recording included free
Windows based PC and 1 PSTN line per agent, only requirement
Remote management tools for performance, monitoring and set up
Inclusive simple-to-use agent script application

---

Key phrase (no times appears in content) – Google searches in last year – AdWords competition

Existing phrases (appear 3 or more times in text):
call centre (11) - 165,000
voice recording (7) - 14,800
integrated days (4) - Insufficient data
disaster recovery (4) - 246,000
business continuance (4) - 1,000
low risk (4) - 40,500
monitoring tools (4) - 40,500
recording included (3) - 22
real time (3) - 1,220,000
pricing model (3) - 4,400
key reasons (3) - 320
time monitoring (3) - 14,800
included free (3) - 1,900
centre solutions (3) - 2,900
call centre solutions (3) - 720
voice recording included (3) - Insufficient data
time monitoring tools (3) - 110
real time monitoring (3) - 880
recording included free (3) - Insufficient data